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Where Hospitality Meets Intelligence

A new perspective on your hotel.

Bring your operations, performance, and important decisions together in one intelligent platform.

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Guester overview screen: total bookings, today's arrivals and departures, occupancy and forecast cards. Sample data.

Running a hotel should not mean getting lost between dozens of screens.

Today a hotel’s information is split across each of these tools.

  • Reservations and guest records PMS Separate login, separate report
  • Guest reviews and reputation reports Shiji ReviewPro Separate login, separate report
  • Channel management and online sales HotelRunner Separate login, separate report
  • Email sends Klaviyo Separate login, separate report
  • Post-stay guest surveys Survey tool Separate login, separate report
  • Requests between departments WhatsApp and phone Separate login, separate report
  • Daily reports and shift handovers Excel Separate login, separate report
Guester overview screen: total bookings, today's arrivals and departures, occupancy and forecast cards. Sample data.

All of it in one panel: Guester.

Your PMS stays in place; Guester brings its information into the same panel. Tool names are given only as examples.

See the bigger picture.

Bookings, arrivals, occupancy and the forecast on one screen. You see today's hotel and its priorities without opening several systems one by one.

  1. Today's movement

    Total bookings, today's arrivals and departures in a single row.

  2. Occupancy

    The weekly occupancy trend, day by day.

  3. Forecast

    Claire's preliminary forecast, based on booking signals from the last 90 days.

Less searching. More clarity.

Guester overview screen with sample data.

All your properties, one panel.

For hotels and groups with more than one property: manage, for example, five properties from a single Guester account.

One account
Every property behind the same login, in the same panel.
One click to switch
Move between properties from the hotel selector in the top bar.
Each property, its own data
The selected property's brief, reviews and operations open.
Guester overview screen. Sample data.
Hotel selector: Sample Hotel Istanbul, Bodrum, Cappadocia, Antalya and Uludağ. Sample data.

Start every day one step ahead.

Instead of gathering reports, opening dashboards one by one and asking for the same update twice, start the day with a summary that is already prepared.

Guester overview screen with sample data.
Morning Brief opening screen: Good morning, Deniz. The Wednesday Brief. Sample data.
Price predictions and agency network sections inside the Morning Brief. Sample data.
Guests to watch and reviews sections inside the Morning Brief. Sample data.
Guests to watch and reviews sections inside the Morning Brief. Sample data.

  1. One page to open the day.

    A personal brief that opens each morning with the day's agenda and priorities.

  2. Your hotel and rates

    Rate predictions by room type, occupancy and channel mix in the same flow.

  3. Guests and reviews

    Guests to watch and reviews awaiting a reply, in front of you before the morning meeting.

Sections of the brief

  • Your hotel
  • Price predictions
  • Today's arrivals
  • Guests to watch
  • Reviews
  • Recurring themes
  • Shift handover
  • Nearby events
  • Industry news

Less reporting. Clearer decisions.

The brief is prepared from hotel information, reservations, rates, events, news, reviews and the weather.

Ask. Understand. Take action.

Claire is the AI assistant built into Guester. Not a general chatbot: she answers with your hotel's data and the day's operations in mind.

Claire screen: the user's question and Claire's answer based on sample data.

What are the most important things I should pay attention to at my hotel today?

Claire's answer

In today's local sample operation, occupancy is 84%, with 12 arrivals and 8 departures expected.

1. Confirm rooms ready before check-in time with housekeeping.

2. Check the details of the two pending reservations.

3. Follow up on Wi-Fi feedback with the maintenance team.

AI should not give generic answers. It should understand the context of your operation.

Claire can suggest a task, ticket, note or shift handover. Suggestions are saved only when you approve them; she does not change rates or reservations on her own. Answers are the Guester demo's real responses, based on sample data.

Know what your guests are saying.

  • Guest feedback is spread across many platforms.
  • Seeing patterns means reading reviews one by one.
  • Management needs insight, not another pile of notifications.

Guester gathers reviews on one screen, shows the rating distribution and sentiment trend, surfaces recurring themes and helps you draft replies.

Supported review sources Booking.com, Google, Tripadvisor, Expedia, Trip.com, Agoda and Hotels.com. Platform data depends on connection setup.

Recurring reviews screen: reviews filtered by platform with ratings. Sample data.
Claire's answer about recurring topics in guest reviews. Sample data.
Reviews screen: total reviews, average rating, rating distribution, sentiment trend and platform overview. Sample data.

After check-out, the right feedback goes to the right place.

The post-stay survey runs on its own. Happy guests leave a review on Google; feedback from guests who were not happy reaches you first.

  1. The guest checks out

    The guest's contact details come into Guester from your PMS.

  2. The survey email goes out on its own

    After the delay you set, the guest receives a survey email in your hotel's name.

  3. The guest rates the stay

    The short survey takes a few seconds on a phone.

You set the threshold; the default is 4 out of 5.

Survey: How was your stay at Sample Hotel Istanbul? Five-star rating. Sample data.
At or above the threshold The guest is sent automatically to your Google review page.
After a high rating: Thank you, redirecting you to Google. Sample data.
Below the threshold The feedback stays private and goes straight to your team.
After a low rating: We would love to do better, private feedback form. Sample data.
Competitor Pulse screen: tracked hotels, average competitor OTA rate, market share and hotel cards. Sample data.
Competitor Pulse hotel cards and comparison area. Sample data.
Price predictions and agency network sections inside the Morning Brief. Sample data.

Understand your market. Make informed decisions.

Knowing your own rates is not enough. Competitor Pulse shows the OTA rates, ratings and review pace of the hotels you choose, side by side.

  1. Competitor rates

    Average competitor OTA rate for the date you pick, with a rate card for each hotel.

  2. Ratings and review pace

    Google and Booking.com ratings, weekly review pace and market share by review volume.

  3. Price predictions

    A rate outlook by room type, in the Morning Brief every day.

The decision stays yours. Guester gives it a clearer footing.

Competitor data depends on connection setup. Competitor hotel names in the screens are anonymised.

Keep your teams aligned.

  • A guest request gets lost between shifts.
  • A department never sees an important update.
  • Management has to keep asking whether the work was done.

Tasks, tickets and shift handovers in one flow. Every item shows its owner, its priority and its status to everyone involved.

Shift handover screen: morning, evening and night shifts, open items and a prioritised incident. Sample data.

  1. Shift handover

    Open items, incidents and follow-ups pass between morning, evening and night shifts without getting lost.

    • Open
    • Acknowledged
    • Done
Tasks screen: open, overdue and completed counts with the task list. Sample data.

  1. Tasks

    Work assigned to departments, created by hand, from an event or from a guest request.

    • To do
    • In progress
    • Done
Tickets screen: open, urgent and resolved tickets with the ticket list. Sample data.

  1. Tickets

    Requests between departments, tracked with priority from low to urgent.

    • Open
    • In progress
    • Resolved

Visibility, accountability and smoother coordination.

Team Performance screen: total staff, on shift today, average staff rating, review matching status and staff cards. Sample data.
Berat Aksoy’s card: a Google review mentioning “Barat” matched to him with 91% confidence, with the typo explanation. Sample data.

See your team’s performance through your guests’ eyes.

Team Performance brings together each staff member’s tasks, on-time completion rate and the guest reviews that mention them, on one screen.

AI that understands typos

Even when a guest writes “Barat”, Claire understands it means Berat at the front desk and links the review to him. Matches where the name appears with at least 80% similarity and fits a single staff member are approved automatically; uncertain ones wait for your approval as “Needs review”.

Tasks and timing
Assigned, completed, open and overdue work, plus the on-time completion rate.
Guest reviews
Each staff member’s matched reviews, rating, and positive and negative share.
Department ranking
Departments and people ranked by reviews and completed work.

Ratings are calculated only from matched reviews; nothing is made up for a field that cannot be measured.

In development

Great hospitality lives in every interaction.

The guest portal is being built to make it easier for guests to reach hotel information and send requests straight to the right team.

Hotel information and services
What a guest needs to know, on a single page.
A link for every stay
A personal link and QR code for each stay.
Requests reach the team
Guest requests land in the right department's workflow.

This module is not yet generally available. We share its current status in the demo.

Designed to work with your existing systems.

Your hotel already runs on a PMS, a channel manager and review platforms. Guester does not ask you to replace them; it brings their information together in one intelligent workspace.

Your existing systems

  • Oracle OPERAPMS, report-based connectionSupported
  • ChannexChannel management and OTA connectionsSupported
  • Review platformsBooking.com, Google, Tripadvisor and moreSupported
  • Google Business ProfileReview repliesSupported
  • Mews, CloudbedsPMSPlanned
  • Other PMSThe system your hotel usesOn request
Guester

What your team gets

  • Clear information on one screen
  • Coordinated workflows
  • AI that knows the context

Statuses are current as of this page's publication date. We plan the setup for your hotel together in the demo.

More control. Less complexity.

What does Guester actually do for my hotel?

Operational visibility

Access important information in one place.

Revenue overview and recent arrivals. Sample data.

Better-informed decisions

Make decisions with clearer information.

Competitor hotel rate cards. Sample data.

Team coordination

Improve coordination across departments.

Shift handover screen. Sample data.

Guest understanding

Stay closer to your guests' experience.

Recurring reviews screen. Sample data.

A more intelligent way to run your hotel.

Where Hospitality Meets Intelligence.

In a 30-minute call, we walk through Guester around your hotel's needs and your current PMS.

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