After a year inside working hotels, Guester is open to everyone. Every screen in this issue is the product as it ships today, photographed from the dashboard rather than drawn for the occasion.
A hotel's day is not one job. It is a front desk, a housekeeping floor, a maintenance queue, a revenue meeting and a pile of reviews, and until now each of those lived in its own tab behind its own login.
Guester puts them on one surface. Same data, same shift, same room numbers, one place to stand.
The first thing most teams open is the review inbox, because it is the queue nobody has time for and everybody is judged by.
Every channel lands in one list. Read it, draft in the property's own voice, approve, send. The reply that used to take twenty minutes takes two.
Built on the floor, not in a slide deck
Three things the first week of a property tends to need
The morning brief
Arrivals, departures, VIPs, flagged rooms and last night's incidents, written before the first shift reads it.
The shift plan
Who is on, in which department, and where the gaps are, across a whole week instead of one day at a time.
The ticket queue
Maintenance, housekeeping and front desk requests in one list, each with a severity and an owner attached.
Know who is actually staying with you
Guester
Guest intelligence
