Guester’s hotel review management software brings Google, Booking.com and Expedia reviews into one inbox, prepares a reply draft for each one with Claire, and publishes your Google responses without leaving the workspace. Built for independent hotels that answer every guest, and want to do it faster.
One inbox for the channels your guests actually use
A guest who stayed last night may write on Google this morning and on Booking.com next week. In most independent hotels those two reviews are read by two different people, in two extranets, at two different times. The reply is late, the tone varies, and nobody sees the pattern across channels.
Guester reads new reviews from Google, Booking.com and Expedia into one list, in the order they arrive, with the channel and rating next to each one. The team sees the same inbox, the general manager sees what is still unanswered, and patterns become visible: the same slow check-in mentioned three times in two weeks is a task, not three separate apologies.
Reply drafts with Claire, decisions with your team
Every review arrives with a draft reply prepared by Claire, the assistant inside Guester. The draft uses the review, the rating and your hotel’s tone. It does not use invented details, and it never sends anything by itself. The team reads it, edits what needs editing and approves it.
For Google reviews, the approved reply is published from Guester directly to your Business Profile. For Booking.com and Expedia, the draft is ready to copy into the extranet, where those channels require the reply to be posted. Our essay on how to answer every review explains why the reply matters as much as the rating.
What the team sees every morning
- What is new. Overnight reviews from every connected channel, in one list, before the first guest reaches the desk.
- What is unanswered. Open reviews by channel and age, so a three-day-old review is never a surprise.
- What is drafted. A reply waiting for approval on each review, written in your hotel’s tone.
- What to do about it. New guest feedback also appears in the Morning Brief, where operations can act on it.
What review management in Guester takes off the desk
- The daily round through the Google, Booking.com and Expedia extranets.
- The review tracking subscription that emails a report nobody opens.
- The spreadsheet of “reviews to answer” that lives on one person’s laptop.
- The WhatsApp message asking who is replying to the two-star review.
Your channels stay where they are. Guester reads from them, and publishes where the channel allows it.
Hotel reputation management for a small team
Reputation tools built for chains assume a marketing department. Independent hotels have a general manager, a front desk and a night shift. Guester is designed for that team: one inbox, one draft per review, one place to see what is open. There is no per-channel setup project, and the same workspace holds your competitor rate context and daily operations, so review work is not a separate tool the team forgets to open.
Guester is built by a founder who spent two and a half years at a hotel front desk. Read about the team.
Questions hotel teams ask
Which review channels does Guester read?
Google Business Profile, Booking.com and Expedia today. Google replies are published from Guester. Booking.com and Expedia replies are drafted in Guester and posted in the extranet, because those channels require it. Further channels are reviewed during onboarding.
Does Claire reply to guests automatically?
No. Claire prepares a draft for every review. A person on your team reads it, edits it if needed and approves it. Nothing is published without that approval.
Can we run Guester next to our current review tool?
Yes. Guester reads the same public reviews, so both can run side by side while you compare. Hotels that join the Founding Hotel Program use Guester for three months and tell us what to improve.
See your reviews in one inbox
Book a demo: thirty minutes, example data, your questions about your channels.